Q: Do you have a minimum order size?
A: We encourage a minimum order of $500. All orders under $250 will be charged a 45% minimum order fee. All orders between $250 - $371 will be charged a 35% minimum order fee. Any order between $372 and $500 will only be charged the difference in order to bring your order to the $500 minimum. Note that there are no minimum order fees for all orders of $500 and above.
Q: What is your Lead Time?
A: Orders are manufactured on demand and shipped within 3 weeks or less of order confirmation. For rush orders whereby product is needed in less than four weeks please be sure to indicate a "must have by date" at the time of order placement. We will do our very best to accommodate all specific timing requests.
Q: How do I place an order?
A: You can place your order several ways including a) directly through our website, b) via fax to (727) 573-1130, c) via email to firstname.lastname@example.org, or d) by calling our toll free number (888) 743-9232. Your territory Sales Representative is always happy to assist should you wish to place an order. All orders are subject to a minimum order size of $500. Orders are acknowledged via email or fax within two business days after order placement. If your order has not been acknowledged within two business days please contact us to ensure that we have received it. Please check your order acknowledgements carefully for quantities, pricing, ship-to address, estimated ship date, and any other special instructions that you provided with your order.
Q: What is your freight program?
A: All orders are FOB Clearwater, Florida. All domestic orders and orders to Quebec and Ontario in excess of $2,500 qualify for the Wendover Free Freight Program. The following States qualify for free freight for orders in excess of $2,000: Alabama, Georgia and South Carolina. Shipments within Florida qualify for free freight at $1,750. Please note that special delivery requirements are not eligible for free freight. In addition, for those that have qualified for terms, all invoices not settled within our agreed upon terms are subject to freight charges.
Q: How do you ship your product?
A: All items are packaged so that they will ship safely to their destination. Unless specific instructions are provided at the time of order placement, our shipping department will use their best judgment when selecting a freight carrier. At the time of your order, please note should you require any special services such as a lift gate, residential delivery, “must have by date”, 24 hour notification, etc. or if you have specific receiving days or times.
Depending on order size and picture size, orders will either be boxed and palletized for shipment via common carrier (on pallets) or shipped via Fedex / UPS. In instances where it makes economic sense and the size of each item ordered does not exceed an outward dimension of 30” x 30”, Wendover will ship your order via Fedex / UPS.
Q: Do you do business internationally?
A: Wendover has the ability to service all international accounts. For established international accounts a 50% deposit is required at the time of order placement with the balance due prior to shipment. New international accounts are subject to prepayment at the time of order placement. All of the Company’s products are NAFTA compliant so please advise if we should include a commercial invoice and certificate of origin with your shipment. Should you require any special services such as international forwarding, crating, etc. please communicate this at the time of order placement. In addition, if you are in Canada or Mexico and we are shipping your order directly to you please submit your customs broker company name and phone number at the time of order placement.
International Account orders shipping to domestic freight forwarders qualify for the Wendover Free Freight Program.
Q: What are your payment terms?
A: All products are manufactured to order once payment terms have been approved. Opening orders of $5,000 or less are subject to prepayment via credit card or check. Accounts with opening orders in excess of $5,000 can apply for net 30 day terms and are subject to credit approval. Orders will not be processed for production until payment arrangements have been approved and finalized. A Tax ID Number is required for all new accounts. We accept American Express, Visa, MasterCard, and Discover.
Established domestic accounts can apply for net 30 day terms and are subject to credit approval. Terms can be revoked at any time subject to the Company’s discretion.
Q: Can I change the designs on your product?
A: We can accommodate most frame and mat changes on our product. The primary case where we are unable to accommodate frame and mat changes is when the size or nature of the selected piece will not allow it. An example would be the use of a very small frame on a large piece of art, where the frame is not strong enough to hold the weight of the large piece. In addition, while Wendover does not have an up-charge associated with frame and mat changes, any design change could affect cost. In most cases however the new cost should be within 10% (higher or lower) of the standard wholesale picture cost.
Wendover also has the ability to change size and coloration for quantity orders on most of its product. Please contact our customer service department at email@example.com or (888) 743-9232, or by clicking the customer service tab above to answer any specific design change questions you may have!
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